Service Doctrine

Managed operations, not a help desk

Lumenetica delivers a controlled technology environment operated through standards, enforcement, and verification. This is designed for leaders who want predictable outcomes, clear governance, and reduced risk.

Primary service

Managed Operations

A standardized, monitored, and verified environment for endpoints, identity, and backups. Remediation is proactive and systematic.

RMM monitoring with automated remediation and alert noise reduction
Patch compliance enforcement and reporting (Microsoft and third party)
Endpoint security baselines and configuration drift control
Managed endpoint protection and hardening
Identity and access controls, including MFA enforcement
Backup monitoring plus verification and periodic restore testing
Asset, software, and lifecycle visibility
Monthly executive posture report with prioritized actions

This service is built around control and assurance. It is not designed for ad-hoc support requests.

Discuss Managed Operations

Optional

Compliance Evidence Support

Structured evidence and reporting support for HIPAA, cyber insurance questionnaires, and audit readiness.

Evidence exports for patching, MFA, endpoint protection, and backup verification
Risk and exception register support
Control narrative and documentation assistance (limited scope)
Coordination with compliance stakeholders

Best when documentation and proof are driving the engagement.

Discuss evidence support

Optional

vCIO Governance Advisory

Quarterly governance cadence for leaders who want structured decision support and roadmap discipline.

Quarterly roadmap and lifecycle planning
Risk prioritization and remediation planning
Budget alignment and procurement guidance
Vendor and contract governance support

Best when leadership wants a formal planning rhythm.

Explore governance advisory

Scope and operating rules

Included	Not included
Managed endpoints enrolled into the standard	User initiated break-fix and on-demand support
Patch compliance enforcement and reporting	Emergency after-hours response model
Endpoint hardening, baselines, and protection	Support for unmanaged personal devices
Identity controls (MFA, admin rights control, access policy)	Unsupported legacy systems without an exception plan
Backup monitoring and verification	Application vendor support unless contracted
Executive reporting and remediation roadmap	Training and HR-style user coaching beyond agreed scope

Onboarding

Week 1 to 2

Discovery, enrollment, access design, baseline application, and initial posture report.

Stabilization

Week 3 to 6

Remediation of identified gaps, patch compliance enforcement, backup verification, and exception cleanup.

Operations

Ongoing cadence

Monitoring, automated remediation, monthly posture reporting, and governance updates as contracted.

Next Step

Confirm fit before we begin

If you want a managed, governed environment and are willing to enforce standards, we should talk. If you want a traditional help desk, we are not the right partner.

Schedule a consultation