24x7 Support Response
24x7 Monitoring
IT Documentation
Security Awareness Training
Monthly Reports
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Everything in Entry Tier PLUS:
Urgent Support - Priority for Non-Emergency Issues
Dark Web Monitoring
Simulated Phishing Attacks
Vulnerability Scan
3rd Party App Updates
VPN Service
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Everything in Pro Tier PLUS:
Onsite Support
Emergency Support Outside of Business Hours
Office Moves and Device Changes
Procurement Assitance and Setup
Password Management System
MFA/2FA
Additional Simualted Phishing Attacks
Additional Vulnerability Scans
Vendor Management
Higher Frequency of Reports and Meetings
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Compare plans
SUPPORT
Entry
Pro
Elite
24x7 Support Response
Bespoke Support Application
3rd Party App Support
Managed Anti-Virus/Malware
Managed Premium Firewall
Remote Support
Urgent Support
NA
Projects and Business Solution Upgrades
VIP Rates
VIP Rates
Onsite Support
VIP Rates
VIP Rates
Office Moves and Device Changes
VIP Rates
VIP Rates
Procurement Assistance and Setup
VIP Rates
VIP Rates
Printer Support
Billable
Billable
Emergency Support
VIP Rates
VIP Rates
SECURITY
Entry
Pro
Elite
Password Management System
Billable
Billable
MFA/2FA
NA
Billable
Dark Web Monitoring
NA
Supports HIPPA, PCI DSS
NA
NA
Cyber Insurance
Billable
Billable
Microsoft Updates
3rd Party App Updates
NA
Work Securely from Anywhere VPN Service
NA
NGAV Endpoint Protection
NA
Billable
Billable
Simulated Phishing Attacks
Billable
Bi-Annual
Quarterly
vCISCO
NA
Billable
Billable
Vulnerability Scan / Penetration Test
Billable
Billable
Quarterly
MANAGEMENT
Entry
Pro
Elite
IT Documentation
Monthly Executive Report
Vendor Management
VIP Rates
VIP Rates
Asset & Inventory Management Report
Billable
Annual
Bi-Annual
IT Budget Preparation
Billable
Annual
Bi-Annual
Technology Business Review Meeting
Annual
Bi-Annual
Quarterly
TRAINING
Entry
Pro
Elite
Security Awareness Training
End User Training Program
Billable
Annual
Bi-Annual
Technology Adoption Session
Billable
Annual
Bi-Annual
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