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Managed Technology Operations

Stability, security, and governance
for medical practices and law firms

Lumenetica is not a traditional help desk. We build and run a controlled technology environment that reduces risk, prevents recurring issues, and gives leadership clear operational visibility.

Managed environment
Operational assurance
Compliance readiness
Schedule a consultation See what is included

We address issues systemically. We do not provide on-demand phone support.

Technology abstract
Operational Reporting

Monthly posture reporting with clear actions

Patch compliance, backup verification, identity posture, and risk trends reported in plain language.

Typical client size
15-150 users
Primary outcomes
Uptime & risk control
Standardize, enforce, verify
Operate with confidence
Business partnership
How we operate

Outcomes first, not ticket volume

Traditional IT models monetize responsiveness. That creates noise, recurring problems, and unmanaged risk. Lumenetica monetizes prevention, governance, and operational control.

We run standardized configurations, enforce patch compliance, harden endpoints, and verify backups. Issues are detected and addressed through monitoring and automation, not user initiated phone calls.

Leadership gets a clear view of posture, risk, and remediation progress, without needing to translate technical detail.

Governance

Controlled standards

Endpoint configuration standards, baseline hardening, identity rules, and an exception process that keeps risk visible.

Prevention

Automated remediation

RMM-driven monitoring with automated fixes and noise suppression so the signal stays clean.

Assurance

Verification, not hope

Backup verification and restore testing, patch compliance reporting, and proof of control effectiveness.

Identity

Access control

MFA enforcement, conditional access, admin rights control, and lifecycle governance for users and devices.

Reliability

Device stability

Managed patching, configuration drift reduction, hardware lifecycle visibility, and predictable remediation windows.

Leadership

Executive reporting

Posture and risk reporting that leadership can act on, without translating technical jargon.

Who We Serve

Built for organizations that
cannot afford surprises

If your work depends on confidentiality, continuity, and clear accountability, this model is designed for you.

Professional Services

Law, Accounting, Financial Advisory

You operate in an environment where risk, confidentiality, and auditability matter. Technology failures are not inconveniences. They are liabilities.

Why this works for you

  • Predictable, stable workflows
  • Strong security and audit expectations
  • Clear accountability at the leadership level
  • Low tolerance for unmanaged systems

What we deliver
  • Patch and configuration enforcement
  • Identity and access governance
  • Verified backup and recovery posture
  • Executive-level risk and compliance reporting


Request a Fit Assessment
Healthcare

Medical, Dental, Specialty Clinics

Your systems support patient care, billing, and regulatory compliance. Downtime and security incidents directly impact operations and trust.

Why this works for you

  • High sensitivity to downtime and breaches
  • Clear regulatory and compliance requirements
  • Limited internal IT capacity
  • Low tolerance for inconsistent controls

What we deliver
  • Endpoint hardening and patch compliance
  • Identity protection and MFA enforcement
  • Backup verification and recovery assurance
  • HIPAA-aligned security controls


Request a Fit Assessment
Operational SMBs

Engineering, Insurance, Professional Operations

Your revenue depends on systems being available, secure, and predictable across teams and locations.

Why this works for you

  • Distributed or hybrid teams
  • Dependence on line-of-business applications
  • Leadership that values process and reliability
  • Desire to reduce operational variance

What we deliver
  • Standardized endpoint configurations
  • Controlled patching and change management
  • Consistent identity and access enforcement
  • Asset lifecycle visibility and reporting


Request a Fit Assessment

Lumenetica is not a fit for organizations seeking on-demand IT support or ad hoc troubleshooting. Our services are designed for teams that prioritize stability, security, and predictable operations.

What We Deliver

Managed Operations

One managed service designed to deliver stability, security, and evidence. Optional enhancements exist, but the foundation is always the same: a controlled environment with enforcement and verification.

Primary service

Managed Operations

A governed technology environment operated through automation, standards, and verification. No user initiated support model.

  • RMM monitoring with automated remediation and noise suppression
  • Patch compliance enforcement and executive reporting
  • Endpoint security baselines and hardening
  • Identity and access controls with MFA enforcement
  • Backup monitoring plus verification and restore testing
  • Asset, software, and lifecycle visibility
  • Change control and defined remediation windows

Designed for leaders who want predictable outcomes and a stable environment, not a help desk.

Schedule a consultation
Optional

Compliance Evidence Support

Evidence exports and control documentation support for HIPAA, cyber insurance, and audit readiness.

  • Control evidence exports and reporting support
  • Risk register review and remediation tracking
  • Policy and standards alignment guidance
  • Audit support coordination (limited scope)

Add this when proof and documentation are driving the engagement.

Discuss evidence support
Optional

vCIO Governance Advisory

Quarterly governance and roadmap planning for leaders who want structured decision support.

  • Quarterly roadmap and risk prioritization
  • Budget alignment and lifecycle planning
  • Vendor and contract governance support
  • Strategic recommendations tied to outcomes

Add this when leadership wants a formal cadence and planning discipline.

Explore governance advisory
Operating principle What it means in practice
Standardize Devices and identities follow enforced configurations with an exception process.
Enforce Patching, hardening, and access controls are applied and measured, not optional.
Verify Backups are tested. Compliance posture is reported. Risk is tracked over time.
Systemic remediation Recurring issues are eliminated at the root cause, not worked around per user.
No help desk model No on-demand phone support and no user initiated break-fix workflows.

Guidance

Your top questions, explained clearly

No. Lumenetica is designed to prevent problems and manage systems through monitoring, automation, and governance. We do not operate an on-demand support desk for end users.

We detect issues through monitoring, compliance checks, and automated remediation. When intervention is required, we schedule remediation within defined windows and communicate with leadership when business impact exists.

Leadership support for standards enforcement. All managed devices must be enrolled. Exceptions must be documented, time bound, and approved with risk acceptance.

Yes, within scope. We manage the environment those systems depend on: devices, identity, access controls, patching, and recovery posture. Application vendor support remains with the vendor unless explicitly contracted.

We implement controls and report on them: MFA, patch compliance, endpoint hardening, and backup verification. If you need structured evidence support, add the compliance evidence option.

We begin with a consultation to confirm fit. If we proceed, onboarding focuses on enrollment, identity controls, baseline hardening, and a posture report with a remediation roadmap.

Get Started

Confirm fit and define the operating model

Share a few details about your environment and what outcomes you need. We will schedule a consultation and explain how our managed operations model works.

If needed, we can sign a mutual NDA before deeper technical discussion.

Ideal client size: 15 to 150 users